Privacy Policy  

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This privacy policy sets out how Forth-River uses and protects any information that you give us when you use this website.
Forth-River is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
From time to time we may vary this policy, without liability, by updating this page. You should check this page occasionally to ensure that you are happy with any changes that may be made. If you do not wish to accept any new terms and conditions, you should not continue to use this website.

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What we collect
We may collect the following information from you;
A.    Name and Payment details 
B.    Contact information including email address
C.    Demographic information such as postcode, preferences and interests
D.    Other information relevant to customer surveys and or offers

 

 The Information we gather

We require this information to understand your needs and provide you with a better service, and for the following reasons

A.    To process your order and obtain payment
B.    Internal record keeping 
C.    We may use the information to improve our products and services
D.    We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address in which you have provided
E.    From time to time we may use your information to contact you for market research purposes. We may contact you by email, phone or letter. We may use this information to customise the website according to your interests. 

 

Security 

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedure to safeguard and secure the information we collect online.

 

Cookies
A cookie is a small file which asks permission to be placed on your computers hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, Likes and dislikes by gathering and remembering information about your preferences. 

A.    We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
B.    Overall cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
C.    You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

 

Links 

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

 

Personal Information

You may choose to restrict the collection or use of your personal information in the following ways.

A.    Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
B.    If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us.
C.    We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
D.    You may request details of personal information which we hold about you under the data protection act 2018. If you would like a copy of the information held on you, please write to us. 
E.    If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect. 

 

Contact us 

If you have any questions or concerns about this Privacy Policy, the general practices of Forth-River, or your interaction with the site, please do not hesitate to contact us via email, telephoning or writing to us. We welcome any suggestions you may wish to make.