Returns Information

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If an item is faulty, we must be informed as soon as possible of your intention to return the item to us. We will give you instructions for the return of the item to us at Forth-River.

 

The item must be complete with all its component parts.

A repair must not have been attempted.

 

The item must not have been altered, modified or tampered with in any way.
The customer is responsible for ensuring the item arrives back to us in the same condition as it was sent. The return postage cost is the responsibility of the customer, but in almost all cases will be refunded after the item has been received by us.
Items must be inspected upon receipt and signed for as damaged if applicable. 

 

All damage to goods must be reported to Forth-River within 14 days of receipt. Claims outside of 14 days will not be honoured due to uncertainty over how the product has been handled and stored. 

By signing for goods, you are accepting they were provided in good condition.